FAQs
Authenticity
Are all items authentic?
Yes. Every item is reviewed before listing. We examine craftsmanship, materials, hardware, stitching, labels, serial details, and other brand-specific indicators.
Are you affiliated with the brands you sell?
No. TTS Luxury is an independent resale store and is not affiliated with the brands featured on our website.
Condition & Product Details
Are the items new or pre-owned?
Most items are pre-owned, vintage, or consignment pieces. Please review the description, condition notes, measurements, and photos before purchasing.
Can I request more photos or measurements?
Yes, when available. Contact us before ordering at hello@ttslux.com.
Will the item include its original box, dust bag, receipt, or accessories?
Only when specifically stated on the product page. Everything included with the purchase will be shown or listed.
Will the color look exactly the same in person?
We photograph items as accurately as possible, but colors may vary slightly because of lighting and screen settings.
Availability & Pricing
Is the item currently available?
Items are also offered through other sales channels and may sell without notice. Availability is confirmed when checkout is completed.
Are prices negotiable?
Prices reflect condition, rarity, market demand, and current value. Unless an offer option is shown, the displayed price is the final price.
Payment
Do you offer installment payments?
Eligible purchases may use Shop Pay Installments at checkout. Available plans, eligibility, and terms are determined by the payment provider.
Are installment purchases still final sale?
Yes. Using installments does not change the item's final-sale status.
Membership
What is TTS Luxury Membership?
Membership is free. Members may receive access to member pricing, selected offers, and early access to new arrivals. Join or sign in before checkout to view available member benefits.
Shipping
How long does shipping take?
Orders are generally processed and shipped within 2–4 business days. Delivery time depends on the shipping method selected at checkout.
Where do orders ship from, and will I receive tracking?
Orders ship from California, USA. Tracking information will be emailed after the order has been processed and shipped.
Are orders insured or signature-required?
Insurance and signature requirements depend on the selected shipping service and order value.
Do you ship internationally?
International shipping is available only to destinations shown at checkout. Customers are responsible for applicable customs duties, taxes, and import fees.
Returns & Order Changes
Can I return or exchange an item?
No. Due to the unique, pre-owned nature of our inventory, all sales are final and exchanges are not accepted.
If you receive an incorrect item, believe there is a material issue not disclosed in the listing, or have a genuine authenticity concern, contact us within 3 business days of delivery at hello@ttslux.com. Each request is reviewed individually and contacting us does not automatically authorize a return or refund. See our Returns Policy for full details.
If you receive an incorrect item, believe there is a material issue not disclosed in the listing, or have a genuine authenticity concern, contact us within 3 business days of delivery at hello@ttslux.com. Each request is reviewed individually and contacting us does not automatically authorize a return or refund. See our Returns Policy for full details.
Can I cancel or change my order?
Contact us immediately. Once processing or shipping has begun, cancellation, address changes, and order modifications may not be possible.
Contact
I still have a question. How can I contact you?
Email hello@ttslux.com before purchasing. Please include the product name or URL so we can help quickly.