TTS Luxury

Shipping Policy

Effective August 2, 2026

United States only

TTS Luxury currently ships only to addresses within the United States. International shipping is not available at this time.

Processing time

Orders are generally processed within 2–3 business days, Monday through Friday, excluding federal holidays.

Because many of our pieces are pre-owned, vintage, or one of a kind, each order undergoes a final inspection and is carefully packaged before shipment.

Shipping methods and rates

Two insured shipping options are available within the United States. Estimates include both processing and carrier transit time.

Expedited shipping reduces carrier transit time but does not eliminate order processing time. TTS Luxury selects the appropriate carrier and service based on the item's value, package size, destination, and security requirements.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, service interruptions, or other circumstances outside our control may affect delivery.

Insurance and signature confirmation

Every order is insured based on its value. Signature confirmation may be required for high-value orders or when we determine additional delivery security is appropriate.

Please ensure you or an authorized person are available to receive and sign for the package. If no one is available, the carrier may attempt redelivery or redirect the package to a local pickup location.

Tracking

Tracking information is sent to the email address provided at checkout once the shipping label has been created. Please allow time for the carrier to scan the package and activate the tracking number.

You're responsible for monitoring tracking and arranging timely receipt of your order.

Address accuracy

You're responsible for providing a complete and accurate shipping address at checkout. For fraud-prevention and security purposes, we may not be able to change the shipping address after an order has been placed.

If an address change is necessary, the original order may need to be cancelled and placed again, depending on its processing status and product availability.

Lost, damaged, or missing packages

If tracking has stopped updating, your package appears to be lost, or it arrives damaged, contact us promptly at hello@ttslux.com.

If a package is marked delivered but not received, or arrives with shipping damage, please reach out within three business days of the recorded delivery date.

For shipping-damage claims, please:

• Keep the item, shipping box, wrapping, and all packaging materials
• Photograph the exterior of the package, shipping label, interior packaging, and affected item
• Provide any additional information requested by TTS Luxury, the carrier, or the insurance provider

Shipping claims

TTS Luxury will assist with eligible carrier and shipping-insurance claims. We ask that you reasonably cooperate with the investigation and provide requested photographs, statements, documentation, or access to the package.

Failure to provide the required information or retain the packaging may prevent the carrier or insurance provider from approving a claim. The timing and outcome of a carrier or insurance investigation may affect the resolution available.

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded.