Shipping policy

Quick Reference

Question	Answer
Processing time	2–5 business days after payment confirmation
Ships from	California, United States
Tracking	Provided once the order is processed and accepted by the carrier
Delivery estimates	Estimates only, not guaranteed
International orders	Available, but customer covers duties/customs/taxes
Lost or damaged package	Email hello@ttslux.com with order + tracking number

Order Processing

Most orders are prepared and shipped within 2–5 business days after payment and order confirmation
Processing may take longer during holidays, high-volume periods, severe weather, or when extra order verification is required
Orders are shipped from California, United States

Domestic U.S. Shipping

Domestic orders are shipped using trackable delivery services
Available methods, rates, and estimated delivery times are shown at checkout, and vary by destination, package size, order value, and carrier
Signature confirmation may be required for certain high-value orders

Packaging

Every order is packed with attention to presentation and protection, to help protect structure, hardware, and condition during transit.

Tracking

Tracking information is provided once an order has been processed and accepted by the carrier. Tracking updates are controlled by the carrier and may take time to appear after shipment.

Delivery Estimates and Delays

All delivery dates and transit times are estimates and are not guaranteed
Delivery may be affected by carrier delays, holidays, severe weather, customs processing, or incorrect delivery information
TTS Luxury is not responsible for carrier delays once a shipment has been accepted by the carrier

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout
Contact us immediately if an address correction is needed — we cannot guarantee a change once an order has been processed or shipped
Extra shipping charges from an incorrect address, refused delivery, or an unclaimed package may be the customer's responsibility where permitted by law

International Orders

Availability may vary by destination, item category, and carrier restrictions
The customer is responsible for import duties, customs fees, brokerage charges, and local taxes unless stated otherwise at checkout
Customs processing may delay delivery; international clearance and delivery dates can't be guaranteed

Lost or Damaged Shipments

If tracking shows a package lost, misdelivered, or damaged in transit, contact hello@ttslux.com promptly with your order number, tracking number, photos of the package if applicable, and a description of the issue. We'll review and, where appropriate, assist with a carrier claim — carrier investigations and outcomes follow the carrier's own timelines, and filing a claim doesn't automatically guarantee a refund or replacement.