All sales are final

Every item offered by TTS Luxury is pre-owned, vintage, or one of a kind. For this reason, all sales are final — we don't offer general returns or exchanges.

Please review all photographs, measurements, condition details, included accessories, and product descriptions carefully before purchasing. If you have questions about condition, sizing, fit, color, or functionality, reach out before placing your order.

This Final Sale policy does not limit any rights or remedies that cannot legally be excluded.

Qualifying order issues

If something genuinely went wrong with your order, contact us within the window below.

This window applies if:

• You received the incorrect item
• The item arrived damaged in transit
• The item has a material condition issue that wasn't disclosed in the listing
• You have a good-faith concern that the item isn't authentic as described

To submit a claim, email hello@ttslux.com with:

• Your order number
• A detailed description of the issue
• Clear photographs or video of the item
• Photographs of the shipping box and packaging
• For authenticity concerns, a written assessment from a recognized independent authentication service, if you have one

Situations not eligible for return or refund

• Buyer's remorse or change of mind
• Fit or sizing concerns
• Minor color differences from lighting, photography, or screen settings
• Condition issues clearly disclosed before purchase
• Normal signs of wear associated with pre-owned or vintage items
• Measurements or missing components clearly disclosed in the listing
• Damage, wear, alteration, repair, cleaning, or misuse occurring after delivery
• Unauthorized returns

Vintage and pre-owned items are not expected to be in new or pristine condition unless expressly stated.

Authorized returns

Please don't return an item without written authorization from TTS Luxury — unauthorized returns may be refused and sent back to you.

If a return is authorized for a confirmed qualifying issue:

• The item must be returned in the same condition it was received in
• All tags, packaging, accessories, authenticity materials, and other included components must be returned
• The item must be securely packaged according to our instructions
• The return must ship within the timeframe stated in your written authorization

We'll provide a prepaid return label or reimburse reasonable return shipping when a return is authorized for a confirmed qualifying issue.

Once we receive and inspect the item, an approved refund is issued to your original payment method. Bank and payment-provider processing times may apply.

Order cancellations

Orders can't be canceled once fulfillment has begun.

A cancellation request submitted before fulfillment may be reviewed individually, but approval isn't guaranteed — please contact us as soon as possible at hello@ttslux.com.

If we're unable to ship your order within the stated timeframe, we'll provide any notice, cancellation option, or refund required under applicable law. Final Sale status doesn't apply to merchandise we don't ship.

Chargebacks and payment disputes

We encourage you to contact us before initiating a payment dispute, so we have the chance to investigate and resolve the issue directly.

Initiating a chargeback doesn't replace the requirement to return merchandise when a return is authorized or required. TTS Luxury reserves the right to share relevant records with the payment provider, including the product listing at time of purchase, checkout and policy disclosures, customer communications, pre-shipment photographs, serial numbers and identifying details, inspection records, tracking information, and delivery or signature confirmation.

Nothing in this section limits your lawful rights with your bank or payment provider.