Return and Refund Policy

All items are final sale unless otherwise stated below. We do not offer exchanges, because every vintage or pre-owned piece we carry is one of one.

Quick Reference

Situation	Outcome
Change of mind, wrong size, wrong color	Not eligible — final sale
Wrong item sent	Eligible — contact us within 3 business days of delivery
Undisclosed material issue	Eligible — contact us within 3 business days of delivery
Genuine authenticity concern	Eligible — contact us within 3 business days of delivery
Return approved	Must be shipped back within 7 business days of approval
Refund timing	Issued after inspection, usually within 5 business days
Exchanges	Not offered — each piece is one of one

How to File a Claim

If your situation qualifies, contact TTS Luxury at hello@ttslux.com within 3 business days of delivery. Please include:

• Your order number
• Clear photographs of the item 
• Photographs of the packaging
• A detailed description of the issue

If no claim is submitted within this period, the order is considered accepted and completed, except where otherwise required by applicable law. Submitting a claim does not automatically authorize a return, refund, exchange, or chargeback — each claim is reviewed individually.

Not Eligible for Return

• Buyer's remorse or change of mind
• Fit or sizing concerns
• Color preference or display variation
• Disclosed condition issues
• Normal signs of wear associated with pre-owned or vintage items
• Missing details that were clearly disclosed before purchase

If a Return Is Approved

• Do not send anything back without written authorization — unauthorized returns may be refused
• The item must be returned in the same condition received: unused, with all original packaging, tags, accessories, authentication materials, and security tags intact
• It must be shipped back within 7 business  days of written approval
• If the return is due to a confirmed fulfillment error on our part, we'll provide or reimburse reasonable return shipping

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected, usually within 5 business days of receipt. Bank or payment-provider processing times may apply.

Nothing in this policy limits rights that cannot legally be excluded under applicable law.

Contact: hello@ttslux.com