Shipping policy
Shipping policy
Quick Reference
| Question |
Answer |
| Processing time |
2–5 business days after payment confirmation |
| Ships from |
California, United States |
| Tracking |
Provided once the order is processed and accepted by the carrier |
| Delivery estimates |
Estimates only, not guaranteed |
| International orders |
Available, but customer covers duties/customs/taxes |
| Lost or damaged package |
Email hello@ttslux.com with order + tracking number |
Order Processing
- Most orders are prepared and shipped within 2–5 business days after payment and order confirmation
- Processing may take longer during holidays, high-volume periods, severe weather, or when extra order verification is required
- Orders are shipped from California, United States
Domestic U.S. Shipping
- Domestic orders are shipped using trackable delivery services
- Available methods, rates, and estimated delivery times are shown at checkout, and vary by destination, package size, order value, and carrier
- Signature confirmation may be required for certain high-value orders
Packaging
Every order is packed with attention to presentation and protection, to help protect structure, hardware, and condition during transit.
Tracking
Tracking information is provided once an order has been processed and accepted by the carrier. Tracking updates are controlled by the carrier and may take time to appear after shipment.
Delivery Estimates and Delays
- All delivery dates and transit times are estimates and are not guaranteed
- Delivery may be affected by carrier delays, holidays, severe weather, customs processing, or incorrect delivery information
- TTS Luxury is not responsible for carrier delays once a shipment has been accepted by the carrier
Shipping Addresses
- Customers are responsible for providing a complete and accurate shipping address at checkout
- Contact us immediately if an address correction is needed — we cannot guarantee a change once an order has been processed or shipped
- Extra shipping charges from an incorrect address, refused delivery, or an unclaimed package may be the customer's responsibility where permitted by law
International Orders
- Availability may vary by destination, item category, and carrier restrictions
- The customer is responsible for import duties, customs fees, brokerage charges, and local taxes unless stated otherwise at checkout
- Customs processing may delay delivery; international clearance and delivery dates can't be guaranteed
Lost or Damaged Shipments
If tracking shows a package lost, misdelivered, or damaged in transit, contact hello@ttslux.com promptly with your order number, tracking number, photos of the package if applicable, and a description of the issue. We'll review and, where appropriate, assist with a carrier claim — carrier investigations and outcomes follow the carrier's own timelines, and filing a claim doesn't automatically guarantee a refund or replacement.
Contact
TTS Luxury
Operated by TOP TIER SUPPLY INC
Email: hello@ttslux.com
Website: https://www.ttslux.com
Refund policy
Return and Refund Policy
All items are final sale unless otherwise stated below. We do not offer exchanges, because every vintage or pre-owned piece we carry is one of one.
Quick Reference
| Situation |
Outcome |
| Change of mind, wrong size, wrong color |
Not eligible — final sale |
| Wrong item sent |
Eligible — contact us within 3 business days of delivery |
| Undisclosed material issue |
Eligible — contact us within 3 business days of delivery |
| Genuine authenticity concern |
Eligible — contact us within 3 business days of delivery |
| Return approved |
Must be shipped back within 7 business days of approval |
| Refund timing |
Issued after inspection, usually within 5 business days |
| Exchanges |
Not offered — each piece is one of one |
How to File a Claim
If your situation qualifies, contact TTS Luxury at hello@ttslux.com within 3 business days of delivery. Please include:
- Your order number
- Clear photographs of the item
- Photographs of the packaging
- A detailed description of the issue
If no claim is submitted within this period, the order is considered accepted and completed, except where otherwise required by applicable law. Submitting a claim does not automatically authorize a return, refund, exchange, or chargeback — each claim is reviewed individually.
Not Eligible for Return
- Buyer's remorse or change of mind
- Fit or sizing concerns
- Color preference or display variation
- Disclosed condition issues
- Normal signs of wear associated with pre-owned or vintage items
- Missing details that were clearly disclosed before purchase
If a Return Is Approved
- Do not send anything back without written authorization — unauthorized returns may be refused
- The item must be returned in the same condition received: unused, with all original packaging, tags, accessories, authentication materials, and security tags intact
- It must be shipped back within 7 business days of written approval
- If the return is due to a confirmed fulfillment error on our part, we'll provide or reimburse reasonable return shipping
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected, usually within 5 business days of receipt. Bank or payment-provider processing times may apply.
Nothing in this policy limits rights that cannot legally be excluded under applicable law.
Contact: hello@ttslux.com
This pre-owned item is final sale. Please review all photos, measurements, condition details, and included accessories before purchase.
Signature confirmation may be required for high-value orders.
Shipping policyReturns policyRefund policy
