Returns Policy

Return Eligibility

Most pre-owned, vintage, consignment, and resale items are considered final sale unless otherwise stated on the product page.

If a return is accepted, the item must be returned in the same condition in which it was received, with all included packaging, tags, accessories, and authentication materials when applicable.

Return Window

If you believe you received an incorrect item or an item arrived with an issue not disclosed in the listing, please contact us within 3 business days of delivery.

Include your order number, photos of the item, photos of packaging, and a clear description of the concern. All cases are reviewed individually.

Final Sale Items

Because Phoenix Luxury specializes in curated pre-owned and resale pieces, every purchase should be considered carefully before checkout.

Most pre-owned, vintage, consignment, and resale items are considered final sale unless otherwise stated on the product page.

Condition Requirements

We provide condition notes and images to help customers evaluate each piece before purchase. Please review all details carefully before placing an order.

Items showing signs of wear, use, damage, alteration, odor, missing components, or removed tags may not be eligible for return.

How To Start A Return

If a return is approved, return shipping instructions will be provided.

Customers may be responsible for return shipping costs unless the return is due to a confirmed fulfillment error. Phoenix Luxury is not responsible for return packages lost or damaged in transit.