Refund Policy
All Sales Are Final
All sales are final. TTS Luxury does not accept returns or exchanges.
A claim concerning a qualifying order issue is not a general return request and does not automatically create a right to a refund.
Qualifying Order-Issue Claims
If you receive an incorrect item, an item damaged in transit, or an item with a material issue not disclosed in the product listing, you must contact TTS Luxury within 3 calendar days after the recorded delivery date.
Please provide your order number, clear photographs of the item, photographs of the packaging, and a detailed description of the issue.
If no claim is submitted within this period, the order will be considered accepted and completed, except where otherwise required by applicable law.
Non-Refundable Situations
Returns and refunds are not accepted for:
- Buyer’s remorse
- Change of mind
- Fit or sizing concerns
- Color preference or display variation
- Disclosed condition issues
- Normal signs of wear associated with pre-owned or vintage items
- Missing details that were clearly disclosed before purchase
Individual Review and Authorization
Submitting a claim does not automatically authorize a return, refund, exchange, chargeback, or other remedy. Each claim is reviewed individually.
Do not send any item back without written authorization from TTS Luxury. Unauthorized returns may be refused.
Authorized Return Requirements
If TTS Luxury authorizes a return as a resolution to a confirmed order issue, the item must be returned in the same condition in which it was received and must include all packaging, tags, accessories, authentication materials, and other components supplied with the order.
Refund Processing
Any approved refund will be issued to the original payment method after the returned item is received and inspected. Bank or payment-provider processing times may apply.
Authorized Return Shipping
Where a return is authorized because of a confirmed fulfillment error by TTS Luxury, TTS Luxury will provide or reimburse reasonable return shipping as stated in the written authorization.
No General Return Window
The 3-calendar-day claim period applies only to qualifying order issues. It is not a general return, refund, or exchange window.
Applicable Law
Nothing in this policy limits rights that cannot legally be excluded under applicable law.
Contact Us
Contact: hello@ttslux.com
Related Policies
Refund Policy
All Sales Are Final
All sales are final. TTS Luxury does not accept returns or exchanges.
A claim concerning a qualifying order issue is not a general return request and does not automatically create a right to a refund.
Qualifying Order-Issue Claims
If you receive an incorrect item, an item damaged in transit, or an item with a material issue not disclosed in the product listing, you must contact TTS Luxury within 3 calendar days after the recorded delivery date.
Please provide your order number, clear photographs of the item, photographs of the packaging, and a detailed description of the issue.
If no claim is submitted within this period, the order will be considered accepted and completed, except where otherwise required by applicable law.
Non-Refundable Situations
Returns and refunds are not accepted for:
- Buyer’s remorse
- Change of mind
- Fit or sizing concerns
- Color preference or display variation
- Disclosed condition issues
- Normal signs of wear associated with pre-owned or vintage items
- Missing details that were clearly disclosed before purchase
Individual Review and Authorization
Submitting a claim does not automatically authorize a return, refund, exchange, chargeback, or other remedy. Each claim is reviewed individually.
Do not send any item back without written authorization from TTS Luxury. Unauthorized returns may be refused.
Authorized Return Requirements
If TTS Luxury authorizes a return as a resolution to a confirmed order issue, the item must be returned in the same condition in which it was received and must include all packaging, tags, accessories, authentication materials, and other components supplied with the order.
Refund Processing
Any approved refund will be issued to the original payment method after the returned item is received and inspected. Bank or payment-provider processing times may apply.
Authorized Return Shipping
Where a return is authorized because of a confirmed fulfillment error by TTS Luxury, TTS Luxury will provide or reimburse reasonable return shipping as stated in the written authorization.
No General Return Window
The 3-calendar-day claim period applies only to qualifying order issues. It is not a general return, refund, or exchange window.
Applicable Law
Nothing in this policy limits rights that cannot legally be excluded under applicable law.
Contact Us
Contact: hello@ttslux.com