TTS Luxury
Shipping Policy
Effective August 2, 2026
At a glance
Where we ship
United States only
Processing time
2–3 business days
Standard shipping
$9 6–9 business days
Expedited shipping
$14.95 4–6 business days
Where we ship
United States only
TTS Luxury currently ships only to addresses within the United States. International shipping is not available at this time.
Before it ships
Processing time
Orders are generally processed within 2–3 business days, Monday through Friday, excluding federal holidays.
Because many of our pieces are pre-owned, vintage, or one of a kind, each order undergoes a final inspection and is carefully packaged before shipment.
If we're unable to ship your order within the stated processing time, we'll contact you with an updated estimate and available options.
Delivery options
Shipping methods and rates
Two insured shipping options are available within the United States. Estimates include both processing and carrier transit time.
Standard Insured
$9
6–9 business days
after purchase
Expedited Insured
$14.95
4–6 business days
after purchase
Expedited shipping reduces carrier transit time but does not eliminate order processing time. TTS Luxury selects the appropriate carrier and service based on the item's value, package size, destination, and security requirements.
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, service interruptions, or other circumstances outside our control may affect delivery.
Protection
Insurance and signature confirmation
Every order is insured based on its value. Signature confirmation may be required for high-value orders or when we determine additional delivery security is appropriate.
Please ensure you or an authorized person are available to receive and sign for the package. If no one is available, the carrier may attempt redelivery or redirect the package to a local pickup location.
Once it's on its way
Tracking
Tracking information is sent to the email address provided at checkout once the shipping label has been created. Please allow time for the carrier to scan the package and activate the tracking number.
You're responsible for monitoring tracking and arranging timely receipt of your order.
Getting it right
Address accuracy
You're responsible for providing a complete and accurate shipping address at checkout. For fraud-prevention and security purposes, we may not be able to change the shipping address after an order has been placed.
If an address change is necessary, the original order may need to be cancelled and placed again, depending on its processing status and product availability.
If a package is returned due to an incorrect or incomplete address, refusal, or failure to collect, you may be responsible for the actual cost of reshipping.
If something goes wrong
Lost, damaged, or missing packages
If tracking has stopped updating, your package appears to be lost, or it arrives damaged, contact us promptly at hello@ttslux.com.
If a package is marked delivered but not received, or arrives with shipping damage, please reach out within three business days of the recorded delivery date.
For shipping-damage claims, please:
- Keep the item, shipping box, wrapping, and all packaging materials
- Photograph the exterior of the package, shipping label, interior packaging, and affected item
- Provide any additional information requested by TTS Luxury, the carrier, or the insurance provider
Please do not discard packaging or damaged merchandise while a claim is under review — the carrier may require the package and its contents for inspection.
Working it through
Shipping claims
TTS Luxury will assist with eligible carrier and shipping-insurance claims. We ask that you reasonably cooperate with the investigation and provide requested photographs, statements, documentation, or access to the package.
Failure to provide the required information or retain the packaging may prevent the carrier or insurance provider from approving a claim. The timing and outcome of a carrier or insurance investigation may affect the resolution available.
Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded.
TTS Luxury
Return, Refund & Authenticity Policy
Effective August 2, 2026
At a glance
Sales policy
All sales are final
Claim window
3 calendar days after delivery
Covers
Wrong item, transit damage, undisclosed condition, authenticity concerns
Questions before you buy
hello@ttslux.com
Our approach
All sales are final
Every item offered by TTS Luxury is pre-owned, vintage, or one of a kind. For this reason, all sales are final — we don't offer general returns or exchanges.
Please review all photographs, measurements, condition details, included accessories, and product descriptions carefully before purchasing. If you have questions about condition, sizing, fit, color, or functionality, reach out before placing your order.
This Final Sale policy does not limit any rights or remedies that cannot legally be excluded.
The one exception
Qualifying order issues
If something genuinely went wrong with your order, contact us within the window below.
3 days
calendar days after delivery
This window applies if:
- You received the incorrect item
- The item arrived damaged in transit
- The item has a material condition issue that wasn't disclosed in the listing
- You have a good-faith concern that the item isn't authentic as described
To submit a claim, email hello@ttslux.com with:
- Your order number
- A detailed description of the issue
- Clear photographs or video of the item
- Photographs of the shipping box and packaging
- For authenticity concerns, a written assessment from a recognized independent authentication service, if you have one
Submitting a claim doesn't automatically authorize a return or refund. Each claim is reviewed individually.
Please note
Situations not eligible for return or refund
- Buyer's remorse or change of mind
- Fit or sizing concerns
- Minor color differences from lighting, photography, or screen settings
- Condition issues clearly disclosed before purchase
- Normal signs of wear associated with pre-owned or vintage items
- Measurements or missing components clearly disclosed in the listing
- Damage, wear, alteration, repair, cleaning, or misuse occurring after delivery
- Unauthorized returns
Vintage and pre-owned items are not expected to be in new or pristine condition unless expressly stated.
If a return is approved
Authorized returns
Please don't return an item without written authorization from TTS Luxury — unauthorized returns may be refused and sent back to you.
If a return is authorized for a confirmed qualifying issue:
- The item must be returned in the same condition it was received in
- All tags, packaging, accessories, authenticity materials, and other included components must be returned
- The item must be securely packaged according to our instructions
- The return must ship within the timeframe stated in your written authorization
We'll provide a prepaid return label or reimburse reasonable return shipping when a return is authorized for a confirmed qualifying issue.
Once we receive and inspect the item, an approved refund is issued to your original payment method. Bank and payment-provider processing times may apply.
Before it ships
Order cancellations
Orders can't be canceled once fulfillment has begun.
A cancellation request submitted before fulfillment may be reviewed individually, but approval isn't guaranteed — please contact us as soon as possible at hello@ttslux.com.
If we're unable to ship your order within the stated timeframe, we'll provide any notice, cancellation option, or refund required under applicable law. Final Sale status doesn't apply to merchandise we don't ship.
Working it through together
Chargebacks and payment disputes
We encourage you to contact us before initiating a payment dispute, so we have the chance to investigate and resolve the issue directly.
Initiating a chargeback doesn't replace the requirement to return merchandise when a return is authorized or required. TTS Luxury reserves the right to share relevant records with the payment provider, including the product listing at time of purchase, checkout and policy disclosures, customer communications, pre-shipment photographs, serial numbers and identifying details, inspection records, tracking information, and delivery or signature confirmation.
Nothing in this section limits your lawful rights with your bank or payment provider.
Applicable law
This policy is governed by applicable federal and California law. Nothing in this policy waives or limits any consumer right or remedy that cannot legally be waived or limited.
Signature confirmation may be required for high-value orders.
